Cancellation & Refund Policy – The Hubitz

1. General Cancellation Rules

• Once a booking or subscription is confirmed, it cannot be canceled without incurring applicable charges.
• Refund eligibility is subject to the nature of the service purchased and the stage of its execution.
• In case of partial use of a service, no refunds will be issued.
• The Hubitz reserves the right to decline cancellations where government or vendor guidelines prohibit reversals.

2. Payments and Processing Timelines

• Payments made through NEFT / RTGS / IMPS may take 1–2 working days to reflect in our system.
• For bookings tied to compliance-related services (like GST/company registration), the process begins only after payment confirmation.
• If a refund is approved, the amount will be credited back to the original payment method within 7–10 working days.

3. Documentation and KYC Policy

• Once KYC has started or legal documents have been issued, cancellations may not be eligible for refunds.
• Failure to complete KYC within 30 days of purchase may lead to forfeiture of the booking amount.
• Any requests for changes to finalized documents (agreements, NOCs, etc.) will not be entertained.

4. Company and GST Registration Plans

• If you purchase a virtual office for company registration, ensure that your Name Approval from MCA/RoC is in place before agreements are executed. No refunds will be made if documents are rejected due to incorrect details.
• Once an agreement is stamped and executed, name changes are not allowed. Some vendors may permit name change at an additional cost (₹1500–₹3000).
• Aadhar-linked mobile verification is mandatory for GST filings. Rejections due to non-compliance will not qualify for a refund.

5. Additional Time and Charges

• Requests for notarized documents may extend the delivery timeline by 4–5 working days and may include additional costs.
• Any optional modifications requested outside of the standard process may incur extra charges.

6. Non-Refundable Situations

Refunds will not be provided if:

• You fail to submit required KYC within the stipulated timeframe.
• Government authorities reject your application due to incomplete or incorrect details provided by you.
• Services are used for restricted businesses (e.g., online gaming, betting, crypto platforms, or companies registered from restricted countries).
• Virtual office plans are purchased for purposes not supported (like government grants, FSSAI license, Shops & Establishment registration).

6. Non-Refundable Situations

Refunds will not be provided if:

• You fail to submit required KYC within the stipulated timeframe.
• Government authorities reject your application due to incomplete or incorrect details provided by you.
• Services are used for restricted businesses (e.g., online gaming, betting, crypto platforms, or companies registered from restricted countries).
• Virtual office plans are purchased for purposes not supported (like government grants, FSSAI license, Shops & Establishment registration).

7. Courier Handling and Deliveries

• If you expect an important courier, notify support@thehubitz.com at least 3–4 working days in advance.
• The Hubitz is not responsible for missed deliveries if no advance notice is provided.
• All parcels must be collected either in person or via a verified third-party pickup service.

8. Service Modifications or Discontinuation

• The Hubitz may alter or discontinue any service without prior notice.
• In such cases, only unutilized service amounts may be considered for refunds (subject to vendor and compliance approval).

9. Final Decision Authority

• Refunds, cancellations, and modifications are subject to verification by The Hubitz and its vendor partners.
• The Hubitz's decision on refund claims shall be final and binding.

10. Contact for Cancellations

For all cancellation or refund-related queries, please contact: